Is Hidden City down today?
No problems with Hidden City right now
No problems reported in the last 24 hours.
Tell us what is not working. It takes 2 seconds.
What is not working for you?
As of : 0 reports in the last hour, 0 in the last 24 hours. How we decide
Hidden City reports in the last 24 hours
Problem reports from users, compared with a normal day.
0 reports in the last hour. Typical for this time: 0–0. 0 reports in the last 24 hours. 24 hours ending . Times are shown in your time zone.
Latest Hidden City reports
The newest problem reports from users.
No problems have been reported yet.
Hidden City comments (2)
Share what is happening with Hidden City. Be kind and do not post personal details.
Beware of scamsNever call phone numbers or contact "support" accounts posted in comments. Use the official Hidden City website or app.
Hidden City outage history
Past outages we detected from spikes in reports.
No outages recorded yet.
Is it just me?
If others are not reporting problems, try these steps first.
- Check the platform
If PlayStation Network, Xbox network, Steam or Nintendo Switch Online is down, online games on it fail too.
- Update the game
After a patch, old versions usually cannot join servers. Check the console, launcher or app store.
- Note the error code
Look it up on the game's official support site. Connection or server codes usually mean the problem is not on your side.
- Repair the game files
On PC, use "Verify" or "Repair" in Steam, Epic Games, Battle.net or the EA app.
- Use a wired connection
Turn off any VPN, plug in a network cable or restart your router to fix lag and disconnects.
How we decide the status
The status comes from user reports, compared with what is normal for this time of day.
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No problems
Reports are within the usual range for this time of day, or there are only a few of them.
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Possible problems
In the last hour there were at least 4 reports and more than the top of the usual range.
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Problems detected
In the last hour there were at least 10 reports and at least twice the top of the usual range.
The usual range comes from the same time of day over the last 4 weeks. Each report is counted once per person per 30 minutes. The status is based on what users report; it is not official information from the service. Where the service has an official status page, we show what it says beside the status, refreshed every 10 to 30 minutes. We update the status on every page view. Our methodology
About Hidden City
Hidden City is a mystery adventure and hidden object investigation game filled with intrigue. Players search intricately detailed scenes for concealed clues, solve logic puzzles, and unravel detective storylines. User reports typically concern scene asset loading stalls, hint delivery errors, or chapter progress saving issues. Customer support is accessible through the in-game settings menu.
Hidden City status FAQ
Quick answers about Hidden City outages.
Is Hidden City down right now?
No. Right now there are no widespread problems with Hidden City. If it is not working for you, the problem is probably on your side. See "Is it just me?" above.
Why isn't Hidden City working for me?
Most problems are local. Restart the app or device, check your internet connection, and make sure the app is up to date. If many other people are reporting the same problem, Hidden City itself is probably having an outage and you need to wait.
How do I report a problem with Hidden City?
Use the "I have a problem" button at the top of this page and pick what is not working. Reports are anonymous. They help other people see right away if Hidden City is down for everyone.
How does IsDownUS decide if Hidden City is down?
We count problem reports from users in 15-minute intervals and compare the last hour with what is normal for that time of day over the last 4 weeks. A small rise shows "Possible problems". Many more reports than normal show "Problems detected". The status is based on user reports (and, for websites, our own checks) and is not official information from Hidden City. Where Hidden City has an official status page, we show what it says next to our status.