I exhausted all my options. After logging out and back in again, I contacted VIvint to ask why I cannot log into my account. They said they were aware of the issue and apologized that there is an outage affecting the mobile app. They ensured the system itself will still work but our mobile access is unfortunately affected. This doesn't make me feel any better. An operation like this requires regular maintenance to prevent failures of these sorts and to foresee troubles considering this happens 1-2 times a year. Not that it would change anything but a heads up or notification to loyal customers would show how much they value their personnel. It obvious what they think of us in times like these. Its sad!
Is Vivint down today?
No problems with Vivint right now
No problems reported in the last 24 hours.
Tell us what is not working. It takes 2 seconds.
What is not working for you?
As of : 0 reports in the last hour, 0 in the last 24 hours. How we decide
Times in
Vivint reports in the last 24 hours
Problem reports from users, compared with a normal day.
0
reports in the last 24 hours
0 reports in the last hour. Typical for this time: 0–0. 0 reports in the last 24 hours. 24 hours ending . Times are shown in your time zone.
Latest Vivint reports
The newest problem reports from users.
No problems have been reported yet.
Vivint comments (2)
Share what is happening with Vivint. Be kind and do not post personal details.
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Linked comment
Over the past two weeks my panel and cameras are constantly going offline. I am constantly having to call customer support or personally attempt to restore service by myself. I am bloody fed up. I have paid outright for the system and my monthly payments are automatically dragged out from my bank account. This is disgusting.
Vivint outage history
Past outages we detected from spikes in reports.
No outages recorded yet.
Is it just me?
If others are not reporting problems, try these steps first.
- Power-cycle an offline camera
Unplug the Vivint camera for 30 seconds and plug it back in. If it uses a Wi-Fi bridge, unplug the camera's cord from the bridge near the camera instead.
- Test the camera's outlet
Plug a different device into the same outlet. If it gets no power either, fix the outlet or breaker before troubleshooting the camera.
- Reboot the panel and router
Restart your router for 30 seconds, then reboot the Vivint panel, which takes 10 to 15 minutes. Cameras go offline when the panel loses Wi-Fi.
- Delete and re-add the camera
If an indoor camera stays offline after these steps, delete it from the panel and add it again.
From the official help pages: support.vivint.com · Checked Oct 30, 2026
How we decide the status
The status comes from user reports, compared with what is normal for this time of day.
-
No problems
Reports are within the usual range for this time of day, or there are only a few of them.
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Possible problems
In the last hour there were at least 4 reports and more than the top of the usual range.
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Problems detected
In the last hour there were at least 10 reports and at least twice the top of the usual range.
The usual range comes from the same time of day over the last 4 weeks. Each report is counted once per person per 30 minutes. The status is based on what users report; it is not official information from the service. Where the service has an official status page, we show what it says beside the status, refreshed every 10 to 30 minutes. We update the status on every page view. Our methodology
About Vivint
Vivint provides fiber-optic and fixed wireless broadband serving rural and underserved communities. Customers access dependable data connections and manage account settings and billing through its customer portal. User reports typically concern weather-related wireless signal loss, modem sync drops, or localized connection outages. Technical troubleshooting and customer support are accessible through the company's online help desk and telephone line.
Vivint status FAQ
Quick answers about Vivint outages.
Is Vivint down right now?
No. Right now there are no widespread problems with Vivint. If it is not working for you, the problem is probably on your side. See "Is it just me?" above.
Why isn't Vivint working for me?
Most problems are local. Restart the app or device, check your internet connection, and make sure the app is up to date. If many other people are reporting the same problem, Vivint itself is probably having an outage and you need to wait.
How do I report a problem with Vivint?
Use the "I have a problem" button at the top of this page and pick what is not working. Reports are anonymous. They help other people see right away if Vivint is down for everyone.
How does IsDownUS decide if Vivint is down?
We count problem reports from users in 15-minute intervals and compare the last hour with what is normal for that time of day over the last 4 weeks. A small rise shows "Possible problems". Many more reports than normal show "Problems detected". The status is based on user reports (and, for websites, our own checks) and is not official information from Vivint. Where Vivint has an official status page, we show what it says next to our status.
Why won't Vivint live video load in the app?
Most often it is a network problem between the camera, panel and router. Restart the router and camera, check that the panel is connected to Wi-Fi, and try again.
Source: support.vivint.com · checked Oct 30, 2026